3h ago
Customer Success Specialist II- Hospitality
Raleigh, NC
full-timemidtechnology
Description
In this role, you will manage a mid-market book of business in the hospitality sector, focusing on customer retention and expansion. You'll proactively drive value realization, build multi-threaded relationships, and identify upsell opportunities by understanding customer needs and Relay's product capabilities.
Requirements
- Experience in customer success or account management, preferably in hospitality
- Ability to interpret health metrics and connect trends to customer behavior
- Strong relationship-building and communication skills
- Product knowledge and ability to frame opportunities in terms of customer outcomes
- Cross-functional collaboration skills
Responsibilities
- Own net-revenue growth for mid-market portfolio, including retention and site-level expansion
- Proactively manage accounts using data to assess performance and prioritize efforts
- Build intentional stakeholder relationships across departments and functions
- Conduct discovery to uncover business problems Relay can solve beyond current usage
- Serve as Voice of the Customer internally, partnering with Product, Marketing, and Sales
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