🛠 Tech Stack

💼 About This Role

You'll join a globally distributed team delivering enterprise-grade support for WordPress ecosystems to top brands. You'll serve as a key escalation point for complex technical challenges, ensuring customer stability and scalability. This role offers exposure to cutting-edge web technologies and strong career growth.

🎯 What You'll Do

• Deliver advanced technical support via ticketing and calls
• Debug and resolve escalated WordPress issues
• Provide technical guidance on best practices and scalability
• Create knowledge resources and contribute to process improvements

📋 Requirements

• WordPress hands-on experience with themes, plugins, hooks
• Proficiency in PHP, JavaScript, HTML, CSS
• Customer-facing technical support experience
• Understanding of REST APIs, HTTP, DNS, Git

✨ Nice to Have

• Familiarity with WooCommerce or Gutenberg
• Experience with enterprise-level WordPress hosting
• Knowledge of New Relic, Kibana, or similar monitoring tools

🎁 Benefits & Perks

• 🌍 Fully remote work environment
• 💰 Competitive salary with local currency payment
• 🏖️ Open vacation policy
• 📈 Continuous learning opportunities across open-source tech
• 🚀 Career advancement across multiple functions

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Screen· 60 min
3. 3On-site Interview· 90 min