💼 About This Role

You'll join the most established crypto brand in the Philippines, addressing fraud-related user concerns and conducting in-depth investigations. You'll monitor transactions and work with other teams to handle fraudulent accounts, ensuring timely resolution within SLAs.

🎯 What You'll Do

• Address user concerns about unauthorized activities and scam reports.
• Monitor and check transactions conducted by users.
• Conduct in-depth investigations into security-related reports.
• Work with other platforms to handle accounts associated with fraud.

📋 Requirements

• Strong verbal and written communication skills in English and Filipino.
• Strong investigatory and analytical skills.
• Ability to adapt to changes and new processes.
• Amenable to work in a shifting and weekend schedule.