🛠 Tech Stack

💼 About This Role

You'll lead Customer Success and Renewals teams for SMB and Mid-Market customers, driving adoption, retention, and predictable renewal execution. You'll set the vision, strategy, and operating rhythm to ensure teams deliver measurable business impact.

🎯 What You'll Do

• Lead and develop manager-level leaders for Customer Success and Renewals
• Define and execute post-sale lifecycle strategies for adoption and retention
• Own renewal forecasting end-to-end for SMB and MM customers
• Serve as voice of customer to influence product roadmap and GTM strategy

📋 Requirements

• 7+ years in Customer Success, Renewals, or Account Management in SaaS
• 4+ years of people leadership experience including managing managers
• Proven success owning retention and expansion outcomes
• Experience with Salesforce or Gainsight preferred

✨ Nice to Have

• Experience scaling teams in a growing organization
• Bachelor's degree or equivalent

🎁 Benefits & Perks

• 💰 Commission included in total compensation
• 🏢 Hybrid work model with flexibility
• 📈 Annual variable pay up to 140,000 PHP