7h ago

Operations Lead

New York City

$115k-$140k / yearest.

full-timemidretail

🛠 Tech Stack

💼 About This Role

You'll work directly with founders on special projects to make Doji run smoothly, managing customer support and analyzing user insights. You'll help shape product strategy and user experience at the intersection of AI and fashion.

🎯 What You'll Do

  • Work with founders on special projects
  • Manage customer support and ensure timely responses
  • Analyze data to extract user insights
  • Manage contractor teams for AI data collection
  • QA product and AI training data pipeline

📋 Requirements

  • Identify operational bottlenecks and implement solutions
  • Write clearly and communicate effectively
  • Synthesize complex data into actionable recommendations
  • Adapt quickly to changing priorities in a startup environment

✨ Nice to Have

  • Experience at a high-growth startup
  • Fashion industry experience
  • Expertise in data analysis, Mixpanel, SQL
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