19h ago

Customer Success Manager, Implementations

Brazil

$75k-$95k / yearest.

full-timemidsoftware

🛠 Tech Stack

💼 About This Role

You'll drive successful customer onboarding for a mining SaaS platform, managing end-to-end implementations from presales to adoption. You'll coordinate projects, keep them on track, and ensure a seamless handover to Customer Success. This role offers the chance to shape scalable processes at a fast-growing tech startup.

🎯 What You'll Do

  • Support end-to-end presales and implementation projects
  • Keep projects on track against key timelines
  • Ensure seamless handover from Sales to Customer Success
  • Flag risks early and keep projects moving forward

📋 Requirements

  • 3+ years in software implementation, project management or consulting
  • Experience in mining industry highly regarded
  • Bachelor's degree in Business, Computer Science, or Engineering
  • Proven track record of implementing complex software solutions

✨ Nice to Have

  • Spanish language proficiency
  • Experience with CRM and project management tools

🎁 Benefits & Perks

  • 🚀 High-growth tech startup environment
  • 🌍 Global team collaboration across time zones
  • 📈 Shape scalable processes as the company grows

📨 Hiring Process

Submit an expression of interest with CV and cover letter.

[email protected]

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