💼 About This Role

You'll oversee service delivery process improvements and partner with teams like Sales to align resources with demand. Your leadership will ensure projects meet deadlines and budgets while achieving high customer satisfaction. This role offers remote flexibility and the chance to develop a team within a SaaS environment.

🎯 What You'll Do

• Oversee and execute process improvements for service delivery
• Ensure projects are completed on-time and within budget
• Partner with Sales and Sales Ops to align resources with demand
• Report on staffing, utilization, and project health to senior leadership

📋 Requirements

• 7+ years of management experience in Professional or Technical Services
• Experience with software/hardware implementation or consultative roles
• Ability to use data to drive decisions
• Experience recruiting, coaching, and developing team members

✨ Nice to Have

• Experience with international and remote teams
• Background in building new service capabilities for global reach

🎁 Benefits & Perks

• 💰 Competitive salary package
• 💻 Flexible working hours
• 🏠 Remote work opportunity
• 📚 Professional development opportunities
• 🏥 Health and wellness benefits

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Leadership Interview· 60 min
4. 4Offer· 1 week