💼 About This Role

You'll own the strategy, structure, and performance of Profound's account management org, driving retention and growth across enterprise and mid-market segments. Reporting to the SVP of Revenue, you'll build coaching culture and commercial rigor that scales with the business and ensures every account is positioned for long-term expansion.

🎯 What You'll Do

• Lead, coach, and develop Account Management org across Enterprise and Mid-Market.
• Own NRR, renewal, and expansion targets for the entire book of business.
• Build segment-specific playbooks while maintaining a unified commercial motion.
• Run executive-level pipeline reviews, forecast calls, and deal escalations.
• Serve as senior commercial partner on strategic accounts, joining C-suite reviews and negotiations.

📋 Requirements

• 8+ years SaaS experience in account management or new logo sales.
• At least 3 years managing managers or leading multi-segment AM teams.
• Proven track record owning NRR and expansion targets across enterprise and mid-market.
• Deep coaching and development instincts with experience creating frameworks that develop managers into leaders.

✨ Nice to Have

• Experience with high-velocity mid-market cycles and complex enterprise deals.
• Executive presence and credibility to engage at the C-suite level.
• Entrepreneurial and decisive in a fast-moving, high-growth environment.

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health insurance
• 💻 Remote flexibility (onsite roles available in NYC or SF)
• 📈 Equity
• 💰 Commission

📨 Hiring Process

Estimated timeline: 3-5 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Executive Interview· 45 min