1d ago
Community Operations Subject Matter Expert
Chicago, Illinois, US
$100k-$110k / year
full-timeseniorgovernment
๐ผ About This Role
You'll serve as a trusted advisor guiding prospective and current customers through product evaluations and business value demonstrations for OpenGov's public service platform. You'll leverage technical and subject matter expertise to assess needs and present tailored solutions. This role offers the chance to drive AI innovation in local government while collaborating with cross-functional teams.
๐ฏ What You'll Do
- Conduct in-depth discovery sessions to assess customer needs and pain points.
- Prepare and present product demonstrations highlighting efficiency improvements.
- Lead technical evaluations of OpenGov solutions.
- Identify and build proof of concepts.
๐ Requirements
- Bachelor's degree or equivalent experience
- 5+ years experience in Public Works, Community Development, Planning, Permitting, Utility Billing, or GIS
- Strong technical acumen and experience leveraging software
- Willingness to travel up to 25%
โจ Nice to Have
- Knowledge of ERP modules such as General Ledgers, Budgeting, Accounts Payable, Payroll, Purchase Orders, Fixed Assets, Procurement, Grants Management, Tax, Utility Billing, and Purchase Cards
๐ Benefits & Perks
- ๐ฅ Comprehensive healthcare options for individuals and families
- ๐๏ธ Flexible vacation policy and paid company holidays
- ๐ฐ 401(k) with company match
- ๐ถ Paid parental leave, wellness stipends, and HSA contributions
- ๐ Professional development and growth opportunities
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter screenยท 30 min
- 2Hiring manager interviewยท 45 min
- 3Technical/Product demonstrationยท 60 min
- 4Offerยท 15 min
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