1d ago

Community Operations Subject Matter Expert

Chicago, Illinois, US

$100k-$110k / year

full-timeseniorgovernment

๐Ÿ’ผ About This Role

You'll serve as a trusted advisor guiding prospective and current customers through product evaluations and business value demonstrations for OpenGov's public service platform. You'll leverage technical and subject matter expertise to assess needs and present tailored solutions. This role offers the chance to drive AI innovation in local government while collaborating with cross-functional teams.

๐ŸŽฏ What You'll Do

  • Conduct in-depth discovery sessions to assess customer needs and pain points.
  • Prepare and present product demonstrations highlighting efficiency improvements.
  • Lead technical evaluations of OpenGov solutions.
  • Identify and build proof of concepts.

๐Ÿ“‹ Requirements

  • Bachelor's degree or equivalent experience
  • 5+ years experience in Public Works, Community Development, Planning, Permitting, Utility Billing, or GIS
  • Strong technical acumen and experience leveraging software
  • Willingness to travel up to 25%

โœจ Nice to Have

  • Knowledge of ERP modules such as General Ledgers, Budgeting, Accounts Payable, Payroll, Purchase Orders, Fixed Assets, Procurement, Grants Management, Tax, Utility Billing, and Purchase Cards

๐ŸŽ Benefits & Perks

  • ๐Ÿฅ Comprehensive healthcare options for individuals and families
  • ๐Ÿ–๏ธ Flexible vacation policy and paid company holidays
  • ๐Ÿ’ฐ 401(k) with company match
  • ๐Ÿ‘ถ Paid parental leave, wellness stipends, and HSA contributions
  • ๐Ÿ“ˆ Professional development and growth opportunities

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter screenยท 30 min
  2. 2Hiring manager interviewยท 45 min
  3. 3Technical/Product demonstrationยท 60 min
  4. 4Offerยท 15 min
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