🛠 Tech Stack

💼 About This Role

You'll lead and coach a team of CSMs to drive adoption, retention, and growth of Crusoe's AI infrastructure offerings. You'll serve as a bridge between your team and Product/Engineering to influence the feature roadmap. This role is perfect for a leader who loves mentoring talent and solving complex customer challenges.

🎯 What You'll Do

• Lead, mentor, and manage a team of CSMs with regular coaching.
• Drive product alignment across customer prioritization and needs.
• Engage with Engineering and Product to communicate customer feedback.
• Analyze customer usage data and KPIs to assess growth opportunities.

📋 Requirements

• 6-10 years of experience in Customer Success.
• 2-3 years in a leadership or lead capacity.
• Proven experience in an IaaS or high-growth technology environment.
• Comfortable using CRM and CS tools like Salesforce, Gainsight, or ChurnZero.

✨ Nice to Have

• Experience turning around at-risk accounts.
• Ability to build relationships with executive-level stakeholders.

🎁 Benefits & Perks

• 💰 Competitive compensation plus bonus and Restricted Stock Units.
• 🏖️ Paid time off & paid holidays.
• 🏥 Comprehensive health, dental & vision insurance.
• 👶 Paid parental leave.
• 📈 401(k) Retirement plan with company match up to 4%.