🛠 Tech Stack

💼 About This Role

You'll lead technical pre-sales for cloud contact center solutions using Five9, designing architectures and supporting sales from discovery through proposal. Your work directly shapes customer experience transformations. This role offers hybrid or remote flexibility and impact at global scale.

🎯 What You'll Do

• Lead technical pre-sales engagements including demonstrations and proofs of concept.
• Design comprehensive contact center architectures leveraging Five9 platform.
• Collaborate with sales and delivery teams to scope and propose solutions.
• Stay current with Five9 features and cloud contact center trends.

📋 Requirements

• 4+ years of experience in solution architecture or pre-sales engineering.
• Strong understanding of Five9 and cloud contact center technologies.
• Experience with CRM systems and omni-channel engagement platforms.
• Excellent communication skills for both technical and non-technical audiences.

✨ Nice to Have

• Five9 certifications
• Experience migrating legacy contact centers to Five9 platform
• Knowledge of AI and machine learning in customer experience

🎁 Benefits & Perks

• 🏠 Flexible work from hybrid or remote
• 💰 Competitive compensation with performance bonuses

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min