🛠 Tech Stack

💼 About This Role

You'll join Fastly's Tier I Customer Support Engineering team, troubleshooting VCL logic and serverless compute for edge cloud customers. Your core impact will be resolving technical inquiries and optimizing configurations to ensure fast, reliable digital experiences. This entry-level role offers clear career progression into higher tiers.

🎯 What You'll Do

• Debug VCL logic and Compute (Wasm) applications for customers
• Guide customers through Fastly Control Panel and RBAC configurations
• Resolve technical inquiries via email, chat, and Slack with <30 min FRT
• Participate in on-call rotation for live event monitoring

📋 Requirements

• 2-4 years in technical support, sysadmin, or network role
• Demonstrated understanding of HTTP/s, TCP/IP, TLS, and DNS
• Proficiency in VCL, Python, Ruby/Go, JavaScript, or Rust
• Experience with SaaS control panels and RESTful APIs via CLI

✨ Nice to Have

• Bachelor's degree in engineering, CS, or MIS
• Experience with Varnish or CDN/cloud computing
• Familiarity with logging tools like DataDog or New Relic

🎁 Benefits & Perks

• 🏖️ Flexible Vacation policy
• 🏥 Medical, dental, and vision insurance
• 👪 Family planning and mental health support
• 💰 Equity and discretionary bonus programs
• 📅 Up to 18 days accrued paid sick leave

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min