💼 About This Role

You'll serve as account owner for EviSmart's dental Autopilot system, ensuring customer success and reducing churn. Core impact: own expansion revenue, onboarding, renewals, and client relationships for a $40B healthcare platform operating across 28 countries. The role stands out because Manila is the delivery engine for AI, product, and engineering, and you'll document all processes into SOPs.

🎯 What You'll Do

• Serve as account owner for a book of business
• Identify and mitigate churn risk across portfolio
• Maintain and grow monthly recurring revenue
• Quarterback cross-functional initiatives with sales, onboarding, support

📋 Requirements

• Experience as a Customer Success Manager or account owner
• Track record of managing expansion revenue and upsells
• Ability to lead renewals and contract negotiations
• Experience with cross-functional collaboration across teams

✨ Nice to Have

• Experience in healthcare or dental industry
• Familiarity with AI-first products or SaaS platforms
• Experience with onboarding playbook creation

🎁 Benefits & Perks

• 🏖️ Hybrid work in BGC, Manila
• 💰 Competitive salary with PHP 70k-110k monthly
• 📈 Clear career progression based on output, not tenure
• 🌍 Global impact working across 28 countries

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Portfolio Review· 45 min