🛠 Tech Stack

💼 About This Role

You'll own onboarding and activation for a high-volume book of SMB accounts at Hatch, an AI-powered customer communication platform. Your core impact will be defining scalable processes to drive quick time-to-value and unlock revenue growth. You'll also partner with Product to shape what gets built next.

🎯 What You'll Do

• Become a product expert across AI agents, campaigns, and CRM integrations
• Own a high-volume book of SMB accounts ensuring fast activation
• Identify opportunities to streamline and automate onboarding processes
• Partner with Product to surface customer feedback and influence roadmap

📋 Requirements

• 3+ years of experience in Customer Success, Sales, or Product Operations in a B2B environment
• Experience supporting high-volume portfolios using digital-first, scaled CS models
• Strong project and time management skills
• Data-driven mindset with ability to monitor engagement metrics and account health

✨ Nice to Have

• Experience in home services or high-consideration verticals
• Familiarity with CRM platforms like ServiceTitan, Salesforce, or HubSpot
• Experience with conversational AI or marketing automation

🎁 Benefits & Perks

• 🏖️ 15 days PTO plus 12 paid holidays and one floating holiday
• 🏥 Full medical, vision, and dental effective first day
• 💪 Monthly wellness subsidy
• 🏠 Work from home reimbursement
• 📈 Employee stock purchase plan