🛠 Tech Stack

💼 About This Role

You'll join our Contact Center team in Olathe, KS, providing exceptional support to residential and commercial customers. You'll accurately process service and installation tickets and resolve inquiries through effective communication. This role offers the chance to work in a stable, family-owned company celebrating 100 years in business.

🎯 What You'll Do

• Schedule and create accurate service tickets for customers
• Handle customer concerns and provide appropriate solutions
• Conduct outbound calls for customer follow-ups
• Update customer interaction records in the ERP system

📋 Requirements

• High school diploma or equivalent
• Previous experience in customer service or related field
• Proficiency in Microsoft Office Suite and CRM software
• Strong communication skills, both verbal and written

🎁 Benefits & Perks

• 🏥 Comprehensive medical, dental, and vision coverage
• 🏖️ Generous paid time off plus paid holidays
• 💰 401(k) with employer match
• 📈 Annual performance reviews with competitive compensation
• 🛡️ Company-paid life insurance and disability coverage

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Application Review· 1 week
2. 2Phone Screen· 30 min
3. 3In-Person Interview· 1 hour