🛠 Tech Stack

💼 About This Role

You'll act as a senior escalation point within the Technology Service Desk, providing advanced troubleshooting and technical leadership. You'll drive service excellence and continuous improvement for a fastest-growing fintech firm. You'll have the opportunity to mentor IT Support Engineers and lead technical projects.

🎯 What You'll Do

• Act as primary escalation point for IT Support Engineers
• Take ownership of complex technical incidents and problems
• Support and develop ITSM tool (JIRA/Confluence) workflows
• Lead technical project work for the Technology Service Desk

📋 Requirements

• Extensive experience in IT support roles within enterprise environments
• Advanced troubleshooting skills across Microsoft 365 and end-user technologies
• Experience mentoring or leading other IT engineers
• Strong understanding of ITSM principles and service improvement methodologies

✨ Nice to Have

• Line management experience
• Experience with automation and process optimization

🎁 Benefits & Perks

• 📚 Full onboarding support and continued development
• 💷 Discretionary bonus scheme
• 🏥 Private health cover
• 👶 Enhanced Maternity & Paternity leave
• 💼 Options for flexible working

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min