15h ago

Customer Success Manager, Germany

Berlin
full-timemid Hybridmedia

🛠 Tech Stack

💼 About This Role

You'll join Spotify's Sales team as a Customer Success Manager, acting as a trusted advisor to advertisers and agency partners in the German market. You'll drive revenue growth by identifying the optimal buying channels (direct, programmatic, self-serve) and orchestrating cross-functional teams for flawless campaign execution. This 6-month fixed-term role offers the chance to shape how brands connect with audiences through music and podcasts.

🎯 What You'll Do

  • Build deep client relationships as a trusted strategic advisor.
  • Lead RFP response and media planning across all buying channels.
  • Coordinate cross-functional teams for seamless campaign execution.
  • Monitor campaign pacing, optimize media plans, and present insights.

📋 Requirements

  • 3+ years experience in digital media planning or buying.
  • Fluent in German and English (spoken and written).
  • Experience with CRM, OMS, ad servers, and digital media systems.
  • Bachelor's degree in Sales, Advertising, Marketing, or Business.

✨ Nice to Have

  • Deep vertical expertise in one or more client sectors.
  • Experience with self-serve and programmatic buying channels.
  • Familiarity with Spotify's ad products and targeting capabilities.

🎁 Benefits & Perks

  • 🌍 Flexible work (2-3 days in-office per week).
  • 🎵 Work with music and culture at a leading audio platform.
  • 🏢 Office locations in Berlin, Hamburg, Düsseldorf, or Munich.
  • 👥 Collaborative team with cross-functional exposure.
  • 📈 Career growth in a fast-paced sales environment.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

  1. 1Recruiter phone screen· 30 min
  2. 2Hiring manager interview· 45 min
  3. 3Panel interview· 60 min

🚩 Heads Up

  • Fixed-term contract (6 months) may lead to instability.
  • Requires 3+ years of experience but lists multiple senior responsibilities.
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