💼 About This Role

You'll be the face and voice of Farfetch, providing exceptional service to customers across email, phone, and chat. You'll resolve queries and manage demanding customers with professionalism, ensuring a memorable luxury experience. This hybrid role in Lisbon offers hands-on experience in a fast-paced fashion environment.

🎯 What You'll Do

• Handle customer queries across email, phone, and chat
• Provide product and service advisory
• Resolve cases and find solutions per guidelines
• Manage demanding customers with professionalism

📋 Requirements

• 1 year of customer service experience
• Excellent English and Italian proficiency
• Good IT skills with customer service and Windows packages
• Ability to work late shifts

✨ Nice to Have

• Experience in fashion or e-commerce
• Passion for sports and sportswear
• Multi-tasking and attention to detail

🎁 Benefits & Perks

• 🏥 Health insurance for the whole family
• 🏖️ Extra days off and sabbatical program
• 📚 Free access to Udemy training
• 💼 Flexible benefits program