Description

You will serve as the primary contact for enterprise accounts, ensuring contract fulfillment and customer success. Collaborate with cross-functional teams to resolve technical challenges, drive product adoption, and foster long-term loyalty through proactive account management.

Requirements

• Bachelor's degree in Business Management or related field
• 10+ years in customer account relationship management
• 5+ years enterprise account management in pre/post-sales
• Technical expertise in Contact Center, Telecom, Cloud, Security
• Strong communication and presentation skills with C-level

Responsibilities

• Serve as primary contact and advocate for enterprise accounts
• Collaborate with Sales and Sales Engineering on customer opportunities
• Cultivate relationships across all levels of customer organization
• Drive ROI with NICE products and services as trusted advisor
• Conduct regular service and technology reviews