🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and a team of case managers, ensuring compliance and quality service. Your expertise drives program management and enhances patient outcomes. This fully remote role offers flexibility and impact.

🎯 What You'll Do

• Lead and motivate a team of case managers.
• Oversee workload management for adequate coverage.
• Identify and implement process improvements.
• Monitor team performance against KPIs and SLAs.
• Collaborate with stakeholders and departments.

📋 Requirements

• 5+ years in pharmaceutical/biotech or patient support.
• 2+ years of leadership in a management role.
• Experience with case management and patient access.
• Proficiency in Microsoft Office and CRM systems.

✨ Nice to Have

• Advanced degree preferred.
• Experience with direct provider interaction.

🎁 Benefits & Perks

• 💰 Competitive salary $125,600-$234,000
• 🏦 401(k) with company contributions
• 🏖️ Generous PTO including vacation, sick leave, parental leave
• 📈 Professional development opportunities
• 🏠 Flexible remote work

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 1 hour