💼 About This Role

You'll manage inbound calls and emails, assist with product-related questions, and resolve operational support issues at Flash, a company shaping the future of parking and charging. Your core impact includes prioritizing inquiries and contributing to a customer-first culture in a dynamic, fast-growing company. You'll work with cutting-edge technologies as part of our Santo Domingo team.

🎯 What You'll Do

• Provide remote applications support via email and phone.
• Assist customers with basic software and hardware troubleshooting.
• Accurately document customer interactions in the ticketing system.
• Prioritize and manage customer inquiries to meet service levels.

📋 Requirements

• 2+ years of customer service or technical support experience
• Bilingual fluency in Spanish and English (business-level)
• High School diploma or equivalent
• Experience using ticketing systems

✨ Nice to Have

• Higher education or certifications
• Technology, SaaS, or help desk experience
• Knowledge of iOS and Windows environments

🎁 Benefits & Perks

• 🏖️ Hybrid schedule at our new office in Metro Plaza
• 🏥 Private Medical Insurance (Humano) supplemental coverage
• 🍔 Gym Meal subsidies to support work–life balance
• 💰 Competitive salary + annual base bonus
• 🎁 Vacation bonus and all legal Dominican benefits

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min