Tech Stack

Description

You will assist Hootsuite customers by providing prompt, friendly, and accurate support across email, phone, chat, and social media. Your role involves troubleshooting product issues, identifying upsell opportunities, and maintaining high customer satisfaction while working in a hybrid arrangement.

Requirements

• Entry level experience with contact center platforms like Zendesk or SnapEngage
• Knowledge of social networking industry and social analytics
• Experience with social media management tools like Hootsuite
• Strong problem-solving and communication skills
• Customer-focused with a commitment to results

Responsibilities

• Assist customers via email, phone, chat, and social media
• Troubleshoot reported issues to differentiate product and non-product problems
• Identify cross/up-sell opportunities and guide customers to best solutions
• Communicate in an open, engaging tone across all channels
• Meet or exceed quarterly targets for quality, satisfaction, and productivity