💼 About This Role

You'll define the customer's experience through service and focus at a veterinary emergency hospital. Your core impact is ensuring personalized, memorable interactions for pet owners during stressful visits. This role offers opportunities for growth in a fast-paced, supportive environment.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Process payments accurately while protecting personal information
• Follow up with customers after visits to strengthen relationships

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Ability to multitask and thrive in a fast-paced environment

✨ Nice to Have

• Experience in a veterinary or medical setting
• High emotional intelligence and empathy
• Problem-solving skills with a focus on innovation

🎁 Benefits & Perks

• 💰 Competitive compensation
• 🕒 Flexible work schedules
• 🎁 Generous employee referral program
• 👕 Comfy scrubs and cool VEG swag
• 🍕 Food in the fridge when you're hungry

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 15 min
2. 2Hiring Manager Interview· 30 min
3. 3Team Interview· 30 min