🛠 Tech Stack

💼 About This Role

You'll join a greenfield Digital Customer Success function, leveraging data and automation to drive adoption and retention for a portfolio of ~100 enterprise accounts across Americas and EMEA. You'll act as a trusted advisor, using Planhat to monitor health and mitigate churn. This role offers a chance to shape scalable customer engagement at a high-growth tech company.

🎯 What You'll Do

• Monitor account health and renewal risk via Planhat dashboards.
• Execute virtual check-ins and adoption reviews for your portfolio.
• Coordinate cross-functional teams to resolve customer issues.
• Identify upsell signals and pass leads to Account Managers.

📋 Requirements

• 3+ years in Customer Success, Account Management, or related customer-facing role.
• Experience managing a large portfolio of accounts.
• Data-driven mindset with strong analytical skills.
• Excellent written/verbal English communication skills.

✨ Nice to Have

• Hands-on experience with a Customer Success platform (Planhat, Gainsight, etc.).
• Additional languages such as French, German or Italian.
• Understanding of mobile/web app development and SDK integration.

🎁 Benefits & Perks

• 🏖️ Flexible work – office, hybrid, or home working.
• 🎓 Learning and development opportunities.
• 📈 Individual equity plan in a high-growth company.
• 🎉 Global team outings and celebrations.
• 💻 Top notch tech provided.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Case Study or Skills Assessment· 60 min
4. 4Offer· N/A