💼 About This Role

You'll resolve customer queries and guide product users for a rapidly growing B2B fintech company. Your core impact is ensuring seamless onboarding and payment reconciliation. This hybrid role offers a chance to work with a diverse global team.

🎯 What You'll Do

• Onboard new users and drive adoption
• Reconcile orders for data accuracy
• Respond to queries via ticketing system, email, phone
• Identify process and product improvements

📋 Requirements

• Native/fluent French speaker
• Previous experience in customer service
• Proficiency with CRM and ticketing systems
• Strong computer skills

✨ Nice to Have

• Fintech or hi-tech experience
• Experience with order reconciliation

🎁 Benefits & Perks

• 💰 Competitive Compensation
• 👶 Parental Leave
• 🕒 Flexible Work Environment
• 🌍 Global Team
• 📈 Professional Development

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 45 min
3. 3Offer· 15 min