🛠 Tech Stack

💼 About This Role

You'll assist apartment residents remotely via text messaging, troubleshooting minor maintenance issues using your on-site experience. You'll help prevent property damage and support on-site teams by triaging and resolving tickets through HappyCo's software. This role offers the unique opportunity to work from home while leveraging your maintenance skills.

🎯 What You'll Do

• Process incoming work orders through completion
• Triage and prioritize maintenance requests via messaging
• Coach residents through basic maintenance fixes via SMS
• Escalate complex issues to on-site teams

📋 Requirements

• 5+ years of on-site residential maintenance experience
• Fluent written English language and grammar skills
• Basic computer skills including Google Docs
• Ability to assess maintenance issue types and priority levels

✨ Nice to Have

• Experience in multifamily residential property industry
• Upbeat, empathetic personality
• Growth mindset

🎁 Benefits & Perks

• 🏠 Work from home
• ⏰ Flexible schedule
• 📱 Use technology to serve others
• 🤝 Supportive culture

🚩 Heads Up

• Requires 5 years experience but may undervalue hands-on work
• No explicit salary range mentioned
• Role may involve handling emergencies remotely