🛠 Tech Stack

💼 About This Role

You'll work directly with Replit customers to solve account, billing, and product issues, serving as the voice of our users to internal teams. You'll be part of a small, global support team united by Replit's mission to make the next billion software creators. This role offers the chance to shape support processes as the product grows.

🎯 What You'll Do

• Resolve customer account, billing, and product issues via support tickets
• Collaborate with the Support team to share user feedback with Product and Engineering
• Contribute to and maintain the Support Team's Knowledge Base
• Partner with Engineering to resolve complex billing escalations

📋 Requirements

• 4+ years of customer support experience
• Experience with support platforms (Zendesk) and payment systems (Stripe, Orb)
• Excellent communication skills and proactive approach to resolving ambiguity
• Ability to work efficiently in fast-paced, high-volume support environments

✨ Nice to Have

• Background in B2B SaaS customer success or support
• Has used Replit in the last 3 to 6 months
• Experience with AI tools (Claude, ChatGPT, etc.)

🎁 Benefits & Perks

• 💰 Competitive Salary & Equity
• ⚕️ Health, Dental, Vision and Life Insurance
• 🚗 Commuter Benefits
• 📍 In Office Set-Up Reimbursement
• 🏝️ Flexible Time Off (FTO) + Holidays

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Final Round· 1 hour