🛠 Tech Stack

💼 About This Role

You'll drive adoption of Sift's Digital Trust & Safety solutions as a trusted advisor to customers. You'll build relationships, identify business and technical challenges, and unlock strategic value for online businesses globally. This role offers the chance to shape customer success and advocate internally.

🎯 What You'll Do

• Understand customer business and identify challenges.
• Demonstrate value through strategic business reviews.
• Serve as product expert and share best practices.
• Advocate for customer needs internally.

📋 Requirements

• 2+ years in a Customer Success Manager or similar role.
• Experience owning a book of business and retaining revenue.
• Track record of showing value via data-driven metrics.
• Strong communication skills with all audience levels.

✨ Nice to Have

• Experience in fraud/payments ecosystem.
• Experience running strategic business reviews (QBRs).

🎁 Benefits & Perks

• 💰 Equity included in compensation.
• 🏖️ Remote work from Ireland.
• 📈 Career growth in a fast-paced company.