4h ago

Director, Client Engagement

New York, New York, United States

$150,000-$170,000 / year

full-timedirector Remotedigital agency

Description

You will lead day-to-day client relationships for critical accounts, ensuring exceptional delivery and strategic partnerships. You'll act as the primary liaison between clients and internal teams, guiding account strategy and driving measurable business impact.

Requirements

  • Proven experience in account management with client satisfaction focus
  • Strong communication and collaboration skills
  • Experience in agency account management, digital product, or brand strategy
  • Comfortable with analytics, technology, content management platforms, and AI
  • Financial acumen including budgets, scopes, and growth pipelines

Responsibilities

  • Lead day-to-day client relationships and ensure satisfaction
  • Serve as primary liaison between clients and internal teams
  • Collaborate with strategy, design, technology, and production teams
  • Partner on account health, including quarterly and annual planning
  • Support account growth by identifying expansion opportunities
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