🛠 Tech Stack

💼 About This Role

You'll resolve technical issues for a leading health tech company's cloud-based billing modules used in senior living facilities. Your core impact is ensuring exceptional customer experiences through phone, email, chat, and remote sessions. This role stands out with Forbes-recognized culture and significant R&D investment.

🎯 What You'll Do

• Develop in-depth understanding of Billing modules for Senior Living facilities.
• Resolve customer issues via phone, email, chat, or remote sessions.
• Document user problems in Salesforce Service Cloud.
• Coordinate internal/external meetings to resolve issues.

📋 Requirements

• Excellent interpersonal and problem-solving skills.
• Ability to multi-task in a fast-paced environment.
• Experience providing web-based application software support.
• Prior long-term care business office experience.

✨ Nice to Have

• Degree in Healthcare, IT, Engineering, or Business Solutions.
• Prior experience using PointClickCare.

🎁 Benefits & Perks

• 🌐 Remote work with occasional travel to Mississauga or Salt Lake City.
• 💻 AI tools integrated into daily workflows.
• 📈 Growth opportunities with meaningful work.
• 🏆 Forbes top private cloud company recognition.