Tech Stack

Description

You will manage 300-500 small customer accounts, handling subscription renewals, upselling, and retention through proactive outreach. Build relationships with K-12 administrators to ensure satisfaction and maximize product usage. Collaborate with internal teams to drive engagement campaigns and track activities in Salesforce.

Requirements

• BA/BS Degree required
• 2+ years classroom or educational field experience preferred
• Account Management/Customer Service experience a plus
• Exceptional communication and presentation skills
• Proficient in MS Office, Google Suite; Salesforce a plus

Responsibilities

• Manage 300-500 small customer accounts (under 1000 students)
• Proactive outreach for subscription renewals via phone, video, email
• Build relationships with key decision-makers to ensure engagement
• Track customer activities and opportunities in Salesforce.com
• Conduct regular territory review meetings with internal stakeholders