10h ago
Customer Support Engineer
Remote
โจ $120k-$180k / yearest.
full-timesenior Remotesoftware
๐ Tech Stack
๐ผ About This Role
You'll handle difficult technical issues in modern cloud environments for a global AI cloud platform. You'll debug Linux and Kubernetes issues, support customers running AI workloads, and act as an escalation point. This role includes weekend rotation and incident response.
๐ฏ What You'll Do
- Investigate and resolve complex technical issues in customer environments
- Troubleshoot across Linux, Kubernetes, cloud infrastructure, networking, storage, and GPU workloads
- Act as senior escalation point for production incidents
- Build or improve internal scripts, troubleshooting tools, and operational documentation
๐ Requirements
- 3+ years of Linux troubleshooting experience
- Strong Kubernetes and container experience
- Experience with cloud infrastructure in AWS, GCP, or Azure
- Ability to write scripts in Python, Bash, or Go
โจ Nice to Have
- Experience with GPU-based infrastructure
- Familiarity with AI/ML or LLM workloads
- History of building useful internal tools
๐ Benefits & Perks
- ๐ฐ Competitive compensation
- ๐ Career growth and learning opportunities
- โ๏ธ Flexibility and work-life balance
- ๐ International environment and talented teams
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter callยท 30 min
- 2Technical interviewยท 60 min
- 3Hiring manager interviewยท 45 min
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