🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers in a globally distributed engineering organization focused on WordPress ecosystems. Your core impact involves debugging complex issues, optimizing performance, and ensuring platform scalability for some of the world's largest brands.

🎯 What You'll Do

• Respond to escalated tickets and customer calls for enterprise WordPress issues
• Troubleshoot complex problems with themes, plugins, APIs, and performance bottlenecks
• Debug using logs, code analysis, and monitoring tools to identify root causes
• Provide technical guidance on caching, security, and scalability best practices

📋 Requirements

• Strong hands-on experience with WordPress including hooks, filters, and WP-CLI
• Proficiency in PHP, JavaScript, HTML, and CSS for debugging
• Experience in customer-facing technical support or consulting roles
• Understanding of REST APIs, HTTP, DNS, Git, and version control

✨ Nice to Have

• Familiarity with WooCommerce or Gutenberg
• Experience with New Relic, Kibana, or similar monitoring tools
• Knowledge of reverse proxies or enterprise WordPress hosting

🎁 Benefits & Perks

• 🏖️ Fully remote work environment
• 💰 Competitive salary with transparent compensation
• 📆 Open vacation policy
• 📘 Continuous learning opportunities
• 🌍 Work with globally recognized enterprise customers

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 week