Tech Stack

Description

You will lead guest interactions and team coordination at Crypto.com Arena, ensuring a high level of service quality during events. You'll handle administrative duties, supervise staff, and support the Guest Services Management team.

Requirements

• Experience in guest services or event supervision
• Strong communication and leadership skills
• Ability to manage inventory and use incident management systems
• Knowledge of ADA compliance
• Ability to work event nights and weekends

Responsibilities

• Prepare Supervisor Event Packets and create Event Staff Listing
• Monitor venue communication and ensure service quality in Guest Services Center
• Document incidents using ISS and generate event Drop Count Reports
• Answer guest calls/emails/feedback and address escalated inquiries
• Act as liaison between Team Members and Supervisors, providing coaching