🛠 Tech Stack

💼 About This Role

You'll optimize chatbot performance by analyzing data and adjusting workflows to enhance customer satisfaction. You'll provide data-driven recommendations to improve operational efficiency across teams.

🎯 What You'll Do

• Review chatbot performance data to identify trends
• Optimize workflows through data analysis and benchmarking
• Collaborate with cross-functional teams on technical issues
• Monitor KPIs like response times and satisfaction rates

📋 Requirements

• 2+ years with chatbots or automation systems
• Strong knowledge of conversational AI
• Expertise in data analysis for actionable insights
• Experience improving chatbot performance metrics

✨ Nice to Have

• Experience with internal documentation improvement
• Familiarity with industry benchmarking tools

🎁 Benefits & Perks

• 🏖️ Hybrid work model combining office and remote
• 📈 Data-driven environment with growth opportunities
• 🤝 Collaborative team focused on innovation

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 45 min
3. 3Hiring manager interview· 45 min