💼 About This Role

You'll monitor roaming service quality and analyze customer experience for a leading telecom operator. You'll coordinate with international partners and internal teams to drive improvements. This role offers a hybrid work format and direct impact on millions of customers.

🎯 What You'll Do

• Monitor roaming quality for voice, SMS, data, LTE/5G
• Analyze customer feedback to identify systemic issues
• Determine root causes of roaming problems
• Coordinate with internal teams and international partners

📋 Requirements

• Higher education in economics, finance, marketing or telecom
• 2+ years experience in telecom, analytics, or quality
• Understanding of international roaming and telecom services
• English at Intermediate level or higher

✨ Nice to Have

• Experience with international organizations or partners
• Worked with telecom products or roaming services

🎁 Benefits & Perks

• 🎯 Annual performance bonus
• 📚 340+ internal courses and learning programs
• 🏥 Life and health insurance
• 🏖️ Flexible schedule and hybrid work

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 45 min
3. 3Hiring manager interview· 45 min