Tech Stack

Description

You will serve as the primary technical contact for enterprise customers, ensuring successful onboarding, ongoing support, and seamless integration of AfterShip's post-purchase automation platform. You'll troubleshoot technical issues, manage migrations, and collaborate with cross-functional teams to drive customer success.

Requirements

• 3+ years in customer-facing technical roles in SaaS, ecommerce, or marketing automation
• Experience working with clients, product, ops, and engineering teams
• Ability to prioritize, multi-task, and perform under pressure
• Strong knowledge of business processes and automation
• Excellent communication and presentation skills; French fluency is an asset

Responsibilities

• Lead end-to-end technical setup and configuration for enterprise customers
• Provide ongoing technical support and manage migration processes
• Act as primary technical contact for enterprise clients, handling escalated issues
• Handle technical queries including API-related requests and track resolution progress
• Partner with Customer Success teams and communicate platform updates to clients