🛠 Tech Stack

💼 About This Role

You'll act as the quarterback for your accounts, leading customer relationships end-to-end and driving renewals and expansion. You'll blend relationship management, analytical problem-solving, and process design to shape how the Customer Success function scales.

🎯 What You'll Do

• Lead customer meetings independently and build trust across client organizations.
• Drive renewals and expansion by managing churn risk and identifying upsell opportunities.
• Coordinate cross-functionally with Product, Engineering, and Operations for issue resolution.
• Use data to identify trends, risks, and opportunities within your portfolio.

📋 Requirements

• 5+ years in Customer Success, Account Management, or Consulting.
• Proficiency in SQL and Python or similar data analysis tools.
• Experience managing multiple accounts with renewals and upsells.
• Strong communication and relationship-building skills.

✨ Nice to Have

• Experience in healthcare tech or AI-driven solutions.
• Familiarity with CRM systems and project management tools.
• Experience in revenue cycle management.

🎁 Benefits & Perks

• 💰 Competitive compensation with equity upside.
• 🚀 Mission-driven team transforming healthcare.
• 🏢 Work directly with experienced founders and senior operators.