🛠 Tech Stack

💼 About This Role

You'll provide first-class support for Vonage's Voice APIs, troubleshooting issues for strategic customers. You'll drive customer projects and collaborate with Sales to ensure satisfaction. This role offers a chance to work with cutting-edge cloud communications technology.

🎯 What You'll Do

• Investigate and resolve technical issues with Voice APIs
• Communicate with customers and internal stakeholders
• Capture knowledge for self-service customer support

📋 Requirements

• Bachelor's Degree in Computer Science or equivalent field
• 2+ years experience as Support Engineer or with APIs/telecom/SaaS
• Experience with Voice technologies (SIP, VoiceXML, WebRTC, etc.)
• Experience supporting or integrating APIs and/or SDKs

✨ Nice to Have

• Experience with developer tools (Python, Ruby, Node, Java, PHP)
• Experience with troubleshooting tools (Kibana, Linux/Unix)
• Knowledge of KCS (Knowledge Centered Support)

🎁 Benefits & Perks

• 🏖️ Unlimited discretionary time off
• 📚 Tuition reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min