Tech Stack

Description

As a Technical Account Manager at Legion, you'll serve as a trusted advisor to customers, helping them achieve technical goals and maximize platform value. You'll guide system optimization, coordinate issue resolution, and drive feature adoption while building strong relationships in a fast-paced startup environment.

Requirements

• 3+ years Technical Account Management or relevant experience
• Experience managing multiple stakeholders and competing priorities
• Strong root cause diagnostic capabilities
• Bachelor's degree or equivalent
• Technical understanding of integration platforms (Workato preferred)

Responsibilities

• Serve as dedicated technical resource for assigned accounts
• Act as product expert, providing guidance and best practices
• Oversee and coordinate customer support tickets and escalations
• Manage readiness for new product features and releases
• Run regular customer meetings to review issues and initiatives