Tech Stack

Description

As a Customer Success Manager at MongoDB, you will act as a strategic advisor to customers, helping them optimize their use of MongoDB's technology and achieve their business goals. You'll collaborate with sales, professional services, and product teams to drive customer outcomes, mitigate risks, and identify growth opportunities. This role is ideal for someone who thrives on autonomy and wants to shape the customer success program.

Requirements

• 7+ years experience in Customer Success, Technical Account Management, or similar customer-centric role for a technical product
• 4+ years experience managing a book of business for Global 2000 customers
• Ability to act autonomously and take full ownership of customer portfolio
• Entrepreneurial mindset and team player with strong collaboration skills
• Bilingual English and German

Responsibilities

• Act as strategic advisor to customers on MongoDB best practices and technology strategy
• Proactively identify and mitigate technical risks for complex accounts
• Facilitate resolution of high-stakes customer challenges and identify expansion opportunities
• Lead in-person executive business reviews with C-suite executives
• Build and execute account plans to mitigate risk and drive growth