Tech Stack

Description

You will lead and grow a team of Technical Account Managers, partnering with Stripe's largest and most strategic users to deliver exceptional user experiences. You will work closely with product, engineering, and go-to-market teams, set strategy, and drive operational results while fostering a coaching culture.

Requirements

• 15+ years professional experience, with at least 1 year in management
• Experience leading customer success, account, or technical account management teams
• Experience in finance or fintech
• Excellent collaboration and communication skills
• Strong operational background with data-driven decision making

Responsibilities

• Lead a team of TAMs to deliver exceptional user experience for strategic users
• Partner with senior stakeholders across product, engineering, go-to-market, and support
• Set segment strategy and drive accountability for revenue, user experience, and scalability goals
• Build a coaching culture and remove roadblocks to scale the business
• Maintain metrics and provide regular reporting on team performance