🛠 Tech Stack

💼 About This Role

You'll join Roblox's Support Operations team to provide deep-dive social media analysis and trend forecasting. You'll translate real-time shifts in user perception into actionable insights for product and engineering. This hybrid role offers the chance to shape safety and user experience at scale.

🎯 What You'll Do

• Perform deep-dive research into specific audience segments
• Track evolution of platform sentiment over months and years
• Monitor social platforms for emerging trends and signals
• Synthesize community feedback into structured insights reports

📋 Requirements

• 5+ years experience in fast-paced tech company with customer support or social media ops
• 5+ years leveraging social media and web content for trends analysis
• Track record of supporting complex cross-functional programs
• Expertise in social media listening and support tools

✨ Nice to Have

• Experience with online communities
• Understanding of internal escalations and crisis management
• Ability to align requirements with operational teams

🎁 Benefits & Perks

• 🚗 Cab provided for shifts
• 🏢 Hybrid work (3 days in office)
• ⏰ Shift allowance (2pm-10:30pm IST)
• 📊 Data visualization tools access
• 💡 Insight-driven impact on product roadmap

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min