Description

You'll own and operate the Amazon Relay Rewards program in the US, ensuring successful execution and cross-functional alignment. As the primary contact for Amazon stakeholders, you'll manage communications, escalations, and program optimization to drive customer engagement and operational excellence.

Requirements

• 7+ years in Customer Success, Program Management, or Enterprise Account Operations
• Proven experience managing large, complex enterprise customers in B2B SaaS or logistics
• Strong customer-facing presence and communication skills
• Ability to self-direct and execute in an ambiguous environment
• Excellent organizational skills managing multiple workstreams

Responsibilities

• Own end-to-end execution of the Amazon Relay Rewards program
• Serve as day-to-day contact for Amazon stakeholders, managing communications and escalations
• Drive program readiness, launch coordination, and ongoing optimization across sales, onboarding, and support
• Lead customer-facing meetings and program updates
• Coordinate cross-functional teams across Sales, CS, Product, Ops, Finance, Support