🛠 Tech Stack

💼 About This Role

You'll provide first-line IT support to employees across global teams, managing cloud-based systems and troubleshooting technical issues in a remote environment. You'll contribute to IT projects that enhance workflows and efficiency.

🎯 What You'll Do

• Provide first-line IT support to employees across global teams.
• Manage cloud-based systems and user accounts for onboarding/offboarding.
• Monitor service desk platforms and respond to support requests.
• Contribute to IT projects improving workflows and user experience.

📋 Requirements

• Minimum 2 years of experience supporting cloud-based IT environments.
• Strong troubleshooting and diagnostic skills.
• Excellent English communication skills, written and verbal.
• Ability to complete a police background check.

✨ Nice to Have

• Familiarity with Slack, Zoom, Salesforce or similar platforms.
• Experience supporting remote teams in high-growth environments.
• Proactive approach to process improvement and automation.

🎁 Benefits & Perks

• 🏠 Fully remote work environment with flexibility.
• 📈 Career progression within a rapidly expanding organization.
• 💻 Modern, cloud-first technologies and industry-leading platforms.
• 🌍 Collaborative global team culture.
• 🎯 Exposure to impactful IT projects and cross-functional initiatives.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Initial Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min