Tech Stack

Description

You will own the design, development, and optimization of AI Agent experiences built on the Zowie AI platform, engineering prompts, system instructions, guardrails, and multi-turn conversational flows for customer-facing AI Agents across chat and email-automation channels. You'll collaborate with cross-functional teams to deliver intelligent, scalable, and trustworthy conversational solutions.

Requirements

• 3-4+ years hands-on experience with LLMs including prompt engineering and system prompt design
• Native or near-native English proficiency
• Proven experience designing and deploying AI-powered conversational experiences
• Coding/scripting experience (Python, JavaScript) for prototyping and prompt testing
• Experience with AI Agent architectures (tool use, function calling, RAG, guardrails)

Responsibilities

• Design, write, and optimize AI-driven conversational experiences across chatbot and email-automation channels
• Engineer and maintain reusable prompt frameworks, templates, and conversation patterns for consistency across markets
• Define and refine AI Agent behavior across user scenarios, edge cases, error states, and compliance requirements
• Own end-to-end conversational journeys from discovery through design, testing, deployment, and optimization
• Monitor and improve AI Agent performance using analytics and user feedback