💼 About This Role

You'll act as the first point of contact for client support, handling tickets and ensuring SLAs are met. You'll configure system features and collaborate with internal teams to improve product and services. This role offers growth in a dynamic SaaS company serving financial services.

🎯 What You'll Do

• Manage daily client support tickets via the support desk.
• Configure system features to meet client requirements.
• Investigate, research, and resolve client issues.
• Escalate advanced IT cases to relevant teams.

📋 Requirements

• Excellent written and verbal communication skills.
• Strong problem-solving and analytical mindset.
• Ability to manage multiple priorities and switch contexts.
• Experience with MS Office and collaboration tools.

✨ Nice to Have

• Prior exposure to SaaS environments.
• Prior exposure to financial services environments.

🚩 Heads Up

• No specific years of experience required, but responsibilities imply mid-level abilities.
• Salary not mentioned, estimated based on role and location.