5h ago
Enterprise Customer Success Manager
USA
~$90,000-$130,000 / yearest.
full-timesenior RemoteSoftware (Digital Employee Experience)
🛠 Tech Stack
💼 About This Role
You'll manage a portfolio of top-tier enterprise accounts, including Fortune 50 companies and government agencies, ensuring their success with ControlUp's DEX platform. You'll act as the primary quarterback for issues, coordinating with Support, R&D, and other teams to drive customer ROI and optimize product usage. This role offers the chance to work with cutting-edge workplace management technology in a fully remote environment.
🎯 What You'll Do
- Manage full lifecycle of enterprise customer portfolio
- Identify expansion opportunities based on use cases
- Build relationships with senior IT professionals
- Advocate for customer needs internally
📋 Requirements
- EUC or similar software company experience
- Startup/SaaS experience
- Proven experience with Fortune 50 customer relationships
- Working knowledge of VDI (Citrix/VMware)
✨ Nice to Have
- Experience with Outreach.io, Chorus, Salesforce
- Excellent organization and project management skills
🎁 Benefits & Perks
- 🏖️ Remote work flexibility
- 💰 Competitive compensation (estimated)
- 🛡️ Health insurance (typical for US roles)
- 📈 Career growth opportunities
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