Description

You will manage and maintain relationships with VIP and high-value clients, act as the main point of contact for assigned accounts, provide personalized service, monitor client activity, identify upselling and cross-selling opportunities, and develop strategies to increase retention and revenue.

Requirements

• Fluency in Portuguese (mandatory)
• Good command of English (written and spoken)
• Previous experience as Account Manager, VIP Manager, or similar role
• Experience in iGaming / fintech / online services (preferred)
• Analytical mindset with ability to interpret client data

Responsibilities

• Manage and maintain relationships with VIP / high-value clients
• Provide personalized service and proactive communication
• Identify opportunities for upselling and cross-selling
• Develop strategies to increase client retention and lifetime value
• Handle escalations and complex client issues efficiently