Tech Stack

Description

Provide second-level application support, resolve complex issues, manage service level agreements, and collaborate with teams to ensure quick incident resolution. You will document solutions and communicate effectively, working in a hybrid model with 3 days onsite and 2 days remote.

Requirements

• Excellent verbal and written communication
• Experience with Jira for incident tracking
• Proven first and second level technical support experience
• High tolerance for frustration and ability to work under pressure
• Conversational English B2+
• Willingness to work hybrid: 3 days onsite in Santa Fe, 2 days remote
• Availability for on-call duties outside office hours and on weekends/holidays

Responsibilities

• Provide second-level technical support for applications
• Ensure compliance with agreed service levels
• Analyze and delegate complex issues to appropriate teams
• Collaborate with teams for quick incident resolution
• Document and communicate solutions and processes